Juwa Privacy Policy – How We Protect Your Data in Pakistan

Juwa (operating at juwa.click, referred to as "Juwa", "we", "us" or "our") is Pakistan's leading online gaming and sports betting platform. Juwa is the data controller responsible for your personal data. This means we determine why and how your personal data is processed in connection with your use of our platform.

This Privacy Policy applies to all individuals who visit juwa.click, register an account, place bets, play games or otherwise interact with any Juwa service. It covers data collected through our website, mobile experience and any communication channels operated by Juwa including email, SMS and in-platform messaging.

If you have questions about anything in this policy, our data team can be reached at support@juwa.click — we're happy to explain anything in further detail.

Juwa collects personal data in several ways — information you provide directly, information generated by your use of the platform and, in limited cases, information from third-party verification services. Here is a full breakdown:

Juwa uses your personal data for clearly defined purposes. We do not use your data for any purpose that is incompatible with the reason it was collected. Our primary uses are:

• Account creation and management — to set up your Juwa account, verify your identity, maintain your account settings and process account closure requests.
• Platform operation — to allow you to place bets, play games, use the live cricket score feature, participate in Ludo tournaments and access all Juwa services.
• Payment processing — to process deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT and Visa/Mastercard in Pakistani Rupees (PKR).
• Fraud and security — to detect suspicious activity, prevent unauthorised account access and protect Juwa and its players from fraudulent transactions and account takeover attempts.
• Anti-money-laundering compliance — to meet our obligations under applicable financial regulations, including transaction monitoring and record-keeping requirements.
• Responsible gaming — to monitor gaming patterns, identify players who may be displaying signs of problem gambling and apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Customer support — to respond to your queries, resolve complaints and provide the assistance you've requested.
• Platform improvement — to analyse how players use Juwa and improve the platform experience, fix bugs and develop new features that Pakistani players actually want.
• Marketing communications — to send you information about promotions, bonuses and new features on Juwa, where you have not opted out of such communications. You can opt out at any time.

Every time Juwa processes your personal data, we do so on a recognised legal basis. The bases we rely on are:

• Contract performance — processing that is necessary to fulfil the services you've contracted with us for, including account management, gameplay and payment processing.
• Legal obligation — processing required to comply with applicable laws including anti-money-laundering regulations, tax reporting and age verification requirements.
• Legitimate interests — processing for fraud prevention, security monitoring and platform analytics where our interests or the interests of our players are not overridden by your data protection rights.
• Consent — for optional marketing communications. You can withdraw this consent at any time and it will take immediate effect.

Juwa does not sell your personal data. We share data only in the following limited and controlled circumstances:

• Payment processors — Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card networks receive the transaction data required to process your deposit or withdrawal. These providers have their own privacy policies and security standards.
• Identity verification providers — where KYC (Know Your Customer) verification is required, we share identity documents with specialist third-party verification services. These providers are contractually required to protect your data.
• Technology service providers — cloud hosting, analytics, security monitoring and customer support software providers who process data on Juwa's behalf under strict data processing agreements.
• Legal and regulatory authorities — where required by applicable law, court order or legitimate regulatory request. Juwa will notify you of such disclosures to the extent permitted by law.

Juwa uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences and to understand how players use the site. Here is how we categorise them:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality. Juwa does not use third-party advertising cookies.

Juwa retains your personal data only for as long as it is needed for the purpose it was collected, or as long as required by law. Our standard retention periods are:

• Active account data — retained for the duration of your account and for 5 years after account closure to comply with financial record-keeping requirements.
• KYC / identity verification documents — retained for 5 years after account closure or the date of last transaction, in line with anti-money-laundering regulations.
• Transaction records — all deposit and withdrawal records retained for 5 years from the transaction date for regulatory compliance purposes.
• Marketing consent records — retained for 3 years from the date of last opt-in action as evidence of consent. Underlying contact data is deleted when you opt out or close your account.
• Technical logs — IP logs and session data retained for 12 months for security purposes, then deleted.
• Support communications — retained for 3 years from the date of the last communication to allow follow-up on unresolved matters.

When data reaches the end of its retention period, it is securely deleted or, where deletion is not technically feasible, anonymised so it can no longer be linked to you.

As a Juwa player and data subject, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting us at support@juwa.click. We will respond within 30 days.

Juwa invests significantly in the technical and organisational measures needed to keep your data safe. Our security infrastructure includes:

• TLS encryption on all data in transit between your device and Juwa's servers — your credentials and financial data are never transmitted in plain text.
• AES-256 encryption for sensitive data at rest in our databases, including identity documents and payment method references.
• Two-factor authentication (2FA) — available to all players and strongly recommended. 2FA adds a second verification step to your login, making account takeover significantly harder even if your password is compromised.
• Automated fraud detection — our systems monitor account activity in real time for patterns consistent with unauthorised access, account sharing or suspicious transaction behaviour.
• Staff access controls — Juwa staff can only access player data on a need-to-know basis. Access is logged, audited and revoked immediately when no longer required.

Despite these measures, no internet transmission or storage system is 100% secure. If you suspect your account has been accessed without your permission, contact Juwa support immediately at support@juwa.click. We will act within 24 hours to secure the account.

Juwa is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration process and again at the point of first withdrawal.

If Juwa becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, any balance refunded to the depositing payment method and all associated data deleted from our systems without delay. If you believe a minor has accessed or registered on Juwa, please contact us immediately at support@juwa.click.

Juwa primarily processes and stores data on infrastructure serving the South Asia region. In some cases, data may be processed by service providers located outside Pakistan — for example, cloud infrastructure providers or identity verification services with global operations.

Where such transfers occur, Juwa ensures that the receiving party offers an equivalent level of data protection through one of the following safeguards: a data processing agreement based on standard contractual clauses; adequacy decisions where the destination country's data protection law has been assessed as adequate; or binding corporate rules where the recipient is part of a corporate group with an approved data protection framework.

Juwa may update this Privacy Policy from time to time to reflect changes in our data practices, new services we introduce or changes in applicable law. When we make material changes, we will notify registered players via the email address on file or through a notice on the platform.

The "Last Updated" date at the top of this policy will always reflect the current version. We encourage you to review this page periodically. Your continued use of Juwa after a change has been notified constitutes acceptance of the updated policy. If you do not agree with a material change, you may close your account before it takes effect.

If you have questions about this Privacy Policy, want to exercise any of your data rights or wish to raise a complaint about how Juwa has handled your personal data, please contact our data team:

If you are not satisfied with our response to a complaint about your personal data, you have the right to escalate the matter to the appropriate data protection or privacy authority in your jurisdiction. We will always provide you with the relevant contact details upon request.

Other policies that may be relevant to your enquiry: Terms and Conditions · Responsible Gaming · FAQ.